You will be able to track your order once you have received a despatch email letting you know your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
We begin processing your order quickly once you've completed checkout. We are unable to make changes to an order once it has been placed. Please contact us as soon as possible if you want to change your order and we will let you know if we can change your order.
Please contact us as soon as possible at firstname.lastname@example.org and we will investigate. Please provide your order number and details of the items received. You will need to return the incorrect item to us and we will immediately dispatch a replacement.
If you place an order and receive a payment confirmation but not an order confirmation, kindly email us at email@example.com so we can resolve this issue.
We aim to ship out orders within 48 hours of order placed.
Yes, we ship all over the world. You can find more information on international shipping on our Shipping & Delivery page. Shipping costs will be calculated at checkout.
It depends on where you are. Orders processed in the UK will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-15 days. Delivery details will be provided in your confirmation email.
Please visit our Returns page for more information.
Please contact us as soon as possible at firstname.lastname@example.org and we will investigate. Please provide your order number, product name and description of the fault.
Unfortunately, we do not accept returns on sale items.
Please visit our Wash & Care page for fabric-specific instructions.
All gift cards purchased from our online store do not expire. You will receive this information once you acquire the e-gift card.
No, credits on e-gift cards must be used in one transaction. All gift cards purchased are non-refundable.
You can contact us through our contact page! We will be happy to assist you.